How to request remote assistance

This article will provide instructions on how to request remote assistance from a member of the NetVirtue technical support team.

Step 1: Login to nvArea at https://nvarea.com.au.

Step 2: Once you’re logged into nvArea click Tickets in the menu to the left. This will expand the support menu.

Step 3: Click on the Remote Assistance link as shown below.

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Step 4: Please read the Remote Assistance page fully and thoroughly, the information here may change from time to time so it’s important that you read the entire page before submitting each Remote Assistance request.

On the remote assistance page, you will need to provide your preferred time for the remote session, remote ID, remote password and an outline of the issue or Ticket ID.

Detailed instructions on how to initiate the Remote Assistance session can be read on the Remote Assistance page within nvArea.

 

Once you follow the steps on the Remote Assistance page in nvArea (https://nvarea.com.au) and download the Remote Assistance application, you will need to provide us with your Assistance ID and Password.

The details will be displayed as shown below once the application is opened on your computer.

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These details will expire once the application is closed which will make it impossible for any future Remote connections to be made by our team until you reopen the app and provide us with the new connection details.